Privacy Policy

Last updated: March 20, 2026

This Privacy Policy describes how ETD Digital Global Sdn Bhd (“ETD Digital”, “we”, “us”, or “our”) collects, uses, and protects information when you visit our website at etddigital.com or engage our services.

Who We Are

ETD Digital Global Sdn Bhd is a software development company registered in Malaysia, with our office at Sunway, Selangor, Malaysia. We build custom web applications, mobile apps, AI solutions, and internal business systems for Malaysian SMEs.

Contact us at: [email protected]

Information We Collect

Information you provide directly

When you submit our contact form, WhatsApp us, or email us, we collect:

  • Your name
  • Your email address
  • Your phone number (if provided)
  • Your company name (if provided)
  • The details of your project enquiry

We use this information solely to respond to your enquiry and to scope your project. We do not sell, rent, or share this information with third parties for marketing purposes.

Information collected automatically

When you visit our website, standard web server logs and analytics tools may collect:

  • Your IP address (anonymised)
  • Browser type and version
  • Pages visited and time spent
  • Referring website

We use Google Analytics (GA4) to understand how visitors use our site. GA4 data is anonymised and aggregated. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect to:

  • Respond to project enquiries and provide quotes
  • Deliver services you have engaged us for
  • Send project updates and communications related to your active project
  • Improve our website and services

We do not use your information for unsolicited marketing emails. If you enquire about a project and we do not move forward, we will not add you to any mailing list.

Cookies

Our website uses essential cookies required for the site to function, and analytics cookies (Google Analytics) to understand visitor behaviour. We do not use advertising or tracking cookies.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Data Retention

Enquiry data is retained for a maximum of 2 years. Active client project data is retained for the duration of the project plus 1 year. You may request deletion of your data at any time by emailing [email protected].

Data Security

We take reasonable technical and organisational measures to protect your personal information. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure.

Third-Party Services

We use the following third-party services in the operation of our website and business:

  • Formsubmit.co — for contact form submissions (your enquiry is forwarded to our email)
  • Google Analytics — for website analytics (anonymised)
  • Cloudflare — for website performance and security

Each of these services has their own privacy policies governing how they handle data.

Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Withdraw consent for us to process your personal data

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Contact

If you have any questions about this Privacy Policy or how we handle your data:

ETD Digital Global Sdn Bhd Sunway, Selangor, Malaysia Email: [email protected] WhatsApp: +60 17-437 7640